This is a great opportunity for someone who has commercial acumen and good stakeholder management skills to play an important role in delivering the strategic goals of the business.
This role requires a data literate person, who has commercial acumen; their skillset should be data-focused, with a strong understanding of client interaction and needs. A strong commercial outlook is essential to deliver the information and insights that our client teams need to know. This person will sit in the Technology team, ensuring they have in-depth up-to-date knowledge of all technical, data and product developments. You must be commercially savvy enough to think and produce proactively, understanding both internal and external use cases, and ready to be the voice of the Technology team on client calls if required.
Responsibilities:
Keep client teams up to date and informed: Build and keep up-to-date product information packs, defining all elements of the products to ensure everyone internally is clear and aligned. These packs will be the source of truth for all sales/marketing materials and conversations.
Interrogate the data for content: Provide data insights for content generation
Technical client support: Answer technical queries from clients (directly or via account managers, as required)
Update clients: Create written updates for panels and features proactively, identifying the correct client audiences and liaising with account managers for delivery of updates
Identify gaps in our data knowledge and our internal documentation: Provide relevant analysis to resolve, presenting findings internally and describing the outputs in a client ready structure
Administrate client interface/portal: Administration on our client user interface
First line client support on our UI to ensure clients get the most value from the interface
Scoping client requirements for row and aggregate products
Supporting ongoing development and evolution of our UI/platform
What you will need to be:
Self-motivated with a strong work ethic
Commercially focused
Able to work with confidential information and commercially sensitive projects
Experienced in finance sector, or in a commercial environment
Ready to start conversations internally and externally
Keen to work for an agile, dynamic and entrepreneurial business
Preferably educated to a degree level (or equivalent)
Skills:
Basic SQL
Intermediate Python with a focus on graphical output
Time series forecasting knowledge desirable
Numerical, financial, research and analytical skills
